Take your business success to a whole new level!

The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.

Navigate below to view the features that Sales Cloud has to offer!

Social Accounts and contacts
Bring social intelligence to your sales process. Gain insights from popular social media sites—like Facebook, Twitter, LinkedIn, YouTube, and Klout—right within Salesforce to help you sell more effectively. And get a complete picture of your customer with everything you need in one place—including account history, key contacts, customer communications, and internal account discussions.
Mobile

Stay connected on the go with the Sales Cloud. Log calls, respond to hot leads, work with opportunities, or check dashboards no matter where you are. And with Chatter for your mobile device, everything comes to you, making team collaboration easy.

Touch

Touch helps reps use downtime more productively to quickly log follow-up actions, prepare for a key presentation, or get the approval to move a deal forward. With Touch, you spend more time selling, so you close more deals faster.

 

SalesForce Mobile

Your critical records and information are at your fingertips no matter where you are with Salesforce Mobile. You'll stay on top of late-breaking developments in real time from anywhere, making it easy to collaborate with your team and seal the deal quickly.

 

Chatter Mobile

Stay connected to the people and records that matter most--never miss an important development, even when you're out of the office. Update your status, post comments, upload photos, and much more, all from your mobile device.

Chatter
Salesforce Chatter welcomes you to a new world of business collaboration where everyone becomes more productive. Reduce or eliminate internal email and know more about what matters to you. Connect with people and discover new information you can use to be more competitive and to make better decisions.
Email Integration

Stay focused on selling and avoid data entry downtime by syncing data between your favorite email app and Salesforce. With Salesforce for Outlook you’ll work the way you want, while every customer email, meeting, contact, and task stays synced to Salesforce. Now you’ll never miss a beat--or an opportunity.

 

SalesForce for Outlook

If you run your life in Outlook, your contacts, calendars, emails and tasks also live in Outlook. With Salesforce for Outlook, automatic synchronization eliminates the data entry chore. And even better, it's administered 100% in the cloud, so your administrator can support you from across the room or around the world.

 

Track every customer email

Salesforce lets you easily track customer emails from any email tool with a simple BCC that automatically captures every customer interaction within Salesforce, and associates it with the appropriate contact, as well as opportunities or accounts that contact is a part of.

 

Email Campaigns and Templates

Make every customer email compelling and consistent. Salesforce lets both sales and marketing leaders craft vivid email templates on any topic, so your team can instantly drive customer interest, with automatic follow-up tracking in Salesforce.

 

 

 

Marketing and Leads

Optimize campaigns from lead to close, on every channel. Make smarter decisions about where to invest, and show the impact of your marketing activities on your company's bottom line.

  •  Lead Management - With the Sales Cloud, marketing and sales come together: It's your command center for managing and tracking campaigns across all channels—including social media—from lead capture to close. Now you can make smarter decisions about where to invest and show the impact of your marketing activities on your company's bottom line.
  • Campaign Management - Track the results of marketing campaigns across a variety of channels—from online ads to social media—all in a single application. When leads come in from your campaigns, automated scoring and lead routing ensures that leads always get to the right sales rep and never fall through the cracks.
  • Data.com - Ensure that your business data is always clean and current with Data.com. Pull targeted lists for marketing campaigns, fill in missing fields to make incomplete contacts instantly actionable, and automatically flag duplicate and dead records.
Approvals and Workflows
Use Visual Workflow to rapidly design and run any business process with drag and drop simplicity. Drive approvals in real-time from your Chatter feed. And manage success with flexible Approvals processes for deal discounts, expenses, and more.
Opportunities and Quotes

Get all the details you need about the deals you and your team are working on. Find deal stage, products, competition, quotes, and deal team information right on the Opportunity, and track any changes in real time on your Chatter feed.

 

Sales Process - A sales application should map to your business processes--not the other way around. Easily reflect your sales and forecasting stages in the Sales Cloud application to drive process, productivity, and consistency, aligned with how you work for success.

 

Opportunity Tracking - Opportunity records display critical details about the deals your teams are working on, like how much each one is worth, who you're competing against, and what stage the deal is in. You can follow the opportunity feed to receive automatic updates via Chatter, plus track all associated activities as they happen to close deals faster.

 

Products and Quotes - Track product-level information on each opportunity, including quantity, standard price, quoted price, and product codes. Set up revenue and quantity schedules to mirror payment and delivery terms. And with built-in quoting capabilities, reps can automatically populate a quote with relevant customer data, generate a PDF from an approved template, and email it to customers directly from salesforce.com in just a few clicks.

Analytics

Make smarter decisions as a team. Salesforce gives you an at-a-glance, real-time, personalized view of your business, and lets you discuss questions and insights through real-time feeds. Everyone from executives to sales reps is a click away from the information they need to answer key questions and manage their business for success.

Real-Time Dashboards - Real-time dashboards provide a complete picture of your business. With dynamic and filtered dashboards, you can drive to shared KPIs to align the business, while giving each leader the personalized view they want.

Drag-and-Drop reports - Reporting used to be hard, but with Salesforce it’s easy. Just drag and drop on the fields, filters, groupings, and charts that you want, and get an immediate real-time view, with instant drill-down to operational data.

Enterprise Analytics - Companies of all sizes have one thing in common—they all need to bring data together for analysis, what-if modeling, and filtering. Now Enterprise Analytics gives everyone the power of joined reports, data bucketing, and advanced filtering

 

Files and Libraries
Now it's easier to share files, discuss them, publish the best, and track your content in real-time. Quickly find what you're looking for, share it securely, and even subscribe to receive alerts when something changes.
Forecasting
Forecasting accuracy has never been this easy. Get in-line editing, override visibility, multi-currency support, custom forecast categories, and a complete, real-time view in to your team's forecasts.
Partner Management

A loyal group of business partners can increase your channel sales. Imagine the bump you could get if collaborating with those important partners were as easy as collaborating with your internal teams. Use the Partner Portal to build loyalty, collaborate with your channel, and drive more deals, and connect your Salesforce to your partners' to collaborate on opportunities, leads, and much more with Salesforce-to-Salesforce.

Manage the full Partner cycle - Your partners can securely register deals, collaborate on opportunities, request marketing funds, and directly access relevant information to help them easily do business with you. You get unfettered visibility into the activities, performance, and end-to-end ROI of your indirect channel.

Partner Portal - Easily deploy a fully branded partner portal, where partners can register deals, work opportunities, access the latest content, request shared market development funds (MDF), and collaborate seamlessly with your company.

Salesforce to Salesforce - If your partners already use Salesforce to manage their business, Salesforce to Salesforce allows you to connect, share, update, and synchronize leads, opportunities, accounts, contacts, activities, cases, custom objects, and more, all in real time. And, it's free for any Salesforce user

 

 

AppExchange
Extend your success with the AppExchange, the world's leading cloud apps marketplace, with thousands of sales applications, social enterprise tools, and expert services ready to deploy Salesforce