Industry Solutions





Human Resources







(Safety, Health, Environmental and Quality)



Mining is defined as “the extraction of valuable minerals or other geological materials from the earth”. While this definition may be accurate anyone involved in the industry knows there is a lot more involved in ensuring a mine runs lucratively and efficiently.

Whether it be gold - coal - underground - open-pit or any other kind of mining, each has similar high-level goals in mind:

  • Maintain good relations with the public and surrounding communities.
  • Ensure compliance with legislative and stakeholder regulations.
  • Make a sustainable profit.

Human Resources

There are many reasons why the role of HR is important to the survival and success of a company. HR drives performance and leads managers to increase the performance of employees. HR contributes to the results of the company and is often responsible for finding effective ways to improve business efficiency. Effective Human Resources Management is crucial for any organisation which intends to maintain its modernisation over a long time. HR is not static, with new approaches, practices and legislations rapidly developing in order meet the requirements of an ever changing world. By taking control of processes, and enforcing business rules from within a user friendly environment, FlowCentric Processware ensures compliance not only with policies and regulatory requirements but with best practices, tuned to performance objectives. FlowCentric Processware offers an unbiased accurate method of employee management which is able to keep up with the ever changing demands of contemporary business.

HR is responsible for the entire Employee Experience during the employment lifecycle including:

  • Attracting the correct employees through advertising and branding.
  • Selecting the right employees through the recruitment process.
  • Onboarding new employees.
  • Overseeing training and development during employees’ tenure.
  • Assessing talent through use of performance appraisals and rewarding accordingly.
  • Offboarding employees, this includes resignations, performance-related dismissals and redundancies.

Offboarding or Termination Process

The Termination Process allows for a Human Resources Administrator to capture a resignation on the system. The process will notify all designated HR employees that have to be aware of the resignation. The process allows the Administrator to capture all outstanding balances and reconcile the employee's account. A final settlement amount is calculated and the Administrator can indicate if the account is paid in full. If the account is not paid in full, an acknowledgement of debt contract has to be attached to the employee record. The relevant decision-maker will be able to indicate if the position needs to be filled or not. If the position should not be filled, it will be terminated. If the position has to be filled, the recruitment process will follow.

Why is The Offboarding Process so Important?

Loss of revenue is becoming a major issue in companies when it comes to former staff still in possession of company assets after resignation/termination. By automating processes you can ensure your company’s assets are returned by the time an ex-employee walks out the door. Company vehicles, laptops, garage cards, access cards and company mobile phones – all substantial costs to any organisation can now be accounted for upon resignation/termination. The FlowCentric solution ensures all assets are returned, email accounts cancelled, logins and various methods of access to company information are terminated on the required date. Escalations and notifications are triggered when tasks fall behind their due date.

Process Benefits

  • Reduced security risks pertaining to the employee exit processes.
  • A complete audit trail providing full accountability.
  • Adherence to company policies, insurance that client confidentiality was maintained

People Benefits

  • Increased managerial control over company leaver policies.
  • Ability to enforce company policies that were previously neglected.
  • Ability to maintain and change the process with non-programming skills.
  • Significant reduction in processing time, duplication of information no longer necessary.


Previously the purchase role was seen as more of a passive administrative function than as a source of strategic benefit. Today the procurement function is considered to be a strategic initiative and is seen to be adding immense value to businesses. Contemporary procurement managers handle both the procurement and sourcing function at strategic and operational levels. They are proactively engaged in building supplier networks, estimating, controlling and reducing costs besides performing other functions and ensuring service levels. Their job functions are increasing becoming cross functional together with supply chain and manufacturing functions. While procurement is part of any organisation’s daily business activities, most software solutions do not provide a flexible control module between business decisions and the financial system. This is where the FlowCentric solution comes to the fore, providing tighter control and enhanced visibility of all facets of the business. This in turn, provides enhanced efficiency, quicker turnaround times, reduced costs, and empowered, productive employees. It’s what every company wants from the rules, procedures and systems they have in place.

Tender Management Process

This automated electronic system makes provision for each step in the tender process from registration to award, enforcing process consistency and transparency. Built in business rules ensure compliance with policies, regulatory requirements and best practices controlling user behaviour in a user friendly environment. There is a definite beginning and end to each process, with each step in the process being executed according to legislative requirements. This eliminates many elements of risk, aids in maximising managerial control, provides process consistency, and ensures process progress is visible and fully auditable at all times. The FlowCentric Tender Process can be initiated manually or it can be triggered based on a business rule such as a specific amount being exceeded on a purchase requisition. The tender process allows for the registration of a tender. Once a tender is registered and the relevant responses acquired, the responses can be sent to an evaluation committee for review and approval or rejection of the relevant tender.

Why is Tender Management so Important?

Failure to comply with all legislative requirements may result in very costly litigation, accusations of bias, maverick spending and possibly jail time.

Benefits of the FlowCentric Tender Management System

  • Ensure sound financial governance framework, by clarifying and separating the roles and responsibilities.
  • Ensure all revenue, expenditure, assets and liabilities are managed efficiently and effectively.
  • Provide preventative rather than detective controls to ensure set operational procedures are adhered to.
  • Maximise service delivery through the effective and efficient use of limited resources.
  • Stringent reporting rules enable managers to manage, while at the same time holding them more accountable.
  • Manage all documentation and records as part of the process.
  • Ensure the timely provision of quality information which may be used to improve efficiency and effectiveness.
  • Ensure transparency with a full audit trail and expenditure control


When asked “What is the most interesting thing about Finance?” Most people had a simple answer “Money”. Whether it was having money, getting money or spending money, it all boiled down to money and consequently the management of money.

Expense Claims Process

Employees would complete an electronic form detailing the type of expense and the costs incurred. These expenses could be petrol costs, tollgates or any other type of company related expenses. Based on user roles, once completed the activity would route to a manager to approve the expense. Once approved, Finance would be informed to pay the expenses to the employee.

Why is the Expense Claims Process Important?

With expense management automation an organisation can significantly reduce transaction costs and improve management control when logging, calculating and processing corporate expenses. Both the time and cost of processing an expense claim are reduced as levels of automation increases.

Benefits of Automating Expense Management Processes:

  • Compliance: Reduce risk levels posed by non-compliance with internal policies and external tax/government regulations.
  • Cost Reduction: Reduce processing and auditing costs associated with expense reports and remain competitive.
  • Employee Productivity: Improve employee productivity and satisfaction.


Regulatory requirements have created new demands for process consistency and transparency. By taking control of processes, and enforcing business rules from within a user friendly environment, FlowCentric Processware ensures compliance not only with policies and regulatory requirements but with best practices, tuned to performance objectives. FlowCentric Processware fosters reuse of process fragments enterprise wide while allowing variations where needed.

There are a variety of management system standards which are published by the International Standards Organisation (ISO) to help organisations implement management systems. These standards contain the requirements for the systems, and they address different aspects of management.

The term SHEQ is simply an acronym for the 3 basic management standards, SH for safety and health, E for environment and Q for Quality.

The specific areas of application are:

  • Safety and Health management within an organisation to protect the health and safety of the workers as well as the public.
  • Environmental management to limit adverse effects on the environment and to promote sustainability. This includes the living environment, the non-living environment as well as the man-made environment.
  • Quality management to ensure customer satisfaction. Focusing on compliance with customer needs and requirements. This applies to how a corporation is doing business to ensure the profitability and survival of said organisation.

Incident Management

Incidents are captured and classified via the FlowCentric Incident Management system, including incidents related to environmental aspects. All relevant incident information (such as severity, descriptions of the incident and photographs) is captured. The responsible parties are assigned and one can also capture contractor details should third parties be involved. Incident notifications are sent to all parties relevant to the resolution of the process. Incident investigation and resolution results are captured and reviewed. Should costs be incurred the process allows these costs to be captured by the relevant parties as part of the process. The incident is then sent to management for review and acceptance prior to final closure. The incident can be re-opened if top management are not satisfied with the result. On completion of the process an environmental report is created.

Why Is Incident Management So Important?

Detailed incident investigation is paramount in order to ensure continual improvement. By accurately identifying risks, management can ensure appropriate action is taken to prevent further incidents. Poor incident management often results in recurrent or additional incidents, which could have been prevented, or where losses could have been restricted. The FlowCentric system ensures that all pertinent information regarding an incident is accurately captured and managed and can be reviewed at a later stage.

Process Benefits

  • Visibility and transparency in all SHEQ operations.
  • Adherence to ISO standards and company policy.
  • A complete audit trail, providing full accountability.
  • Clear indication of current SHEQ risks, enabling future preventative action.
  • People Benefits
  • Substantial decrease in manual tasks.
  • Significant reduction in processing time.
  • Increase in employee productivity.