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What is Reputational Risk? And should you worry about it?

“Executives estimate that, on average, 60% of their firms’ market value is attributable to its reputation.” – Research by Weber Shandwick

Monday, June 26, 2017/Author: Mark Eating/Number of views (354)/Comments (0)/ Article rating: 5.0

The power of integrated ERP and CRM

Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) are not mutually exclusive. Historically, CRM was considered a front office solution and ERP a back office one: The former used mainly by sales and marketing staff, whilst the latter, locked away in the dusty back office, accessed by only a few privileged finance users or senior operational managers.

Wednesday, September 30, 2015/Author: Mark Eating/Number of views (1114)/Comments (0)/ Article rating: 5.0

The 2015 CRM Market Leaders

article by Oren Smilansky

According to a Gartner report, the CRM software market grew from $20.4 billion in 2013 to $23.2 billion in 2014 (representing 13.3 percent growth). An ongoing trend among enterprises is the movement from pure on-premises solutions to cloud-based solutions. Increasingly, large companies are seeking easy deployments and quick ways to improve upon legacy systems with complementary functionality. In the report, Joanne Correia, research vice president at Gartner, noted that the demand for software-as-a-service continues, "with SaaS accounting for almost 47 percent of total CRM software revenue in 2014."
Monday, August 24, 2015/Author: Mark Eating/Number of views (1245)/Comments (0)/ Article rating: 5.0

7 tips to make your CRM Business Strategy a success

Today’s digital world is progressively changing the way that clients interact with professional services firms. Client expectations are shaped by day-to-day consumer experiences where immediate responses and on-demand self-service access to information is the norm. Now more than ever, building trusted relationships and maintaining a solid reputation depends on delivery of outstanding and increasingly distinctive experiences.


Tuesday, May 26, 2015/Author: Mark Eating/Number of views (894)/Comments (0)/ Article rating: 5.0

Why does your team need a custom mobile solution when you have Microsoft Dynamics CRM 2013 OR 2015

CRM mobility scenarios have become a hot topic as an increasing number of organizations find reasons to empower their employees with critical sales and service information in the field. As more people work in the field, they are also responsible for serving customers. For these remote employees, it is critical that they stay connected to customer-centric information while on the move.
Thursday, May 21, 2015/Author: Mark Eating/Number of views (952)/Comments (0)/ Article rating: 5.0

David vs. Goliath – A Biblical Epic to inspire Entrepreneurs

David vs Goliath is a story from the Old Testament that everyone knows and for good reason. In simple stages, it sets out the key steps any individual needs to follow to overcome a larger, more powerful competitor. Whatever our field of endeavour, whatever the size of our business, this tale of guile and ability overcoming strength and protection is perhaps the greatest of all Biblical epic. One that bears analysis by today's entrepreneurs as they set out to battle and win against their own Goliaths.
Wednesday, June 11, 2014/Author: Mark Eating/Number of views (2891)/Comments (0)/ Article rating: 5.0

DocuSign for Microsoft Dynamics CRM 2013

DocuSign is the global standard for electronic signature, offering the easiest, fastest, most secure way to send, sign, track, and store documents in the cloud. DocuSign for Microsoft Dynamics CRM 2013 takes advantage of everything Dynamics CRM 2013 has to offer and allows users to quickly send documents for signature from almost anywhere in Dynamics CRM. Your customers can sign documents from any browser, including mobile devices, within minutes - and update Dynamics CRM data at the same time!
Tuesday, May 06, 2014/Author: Mark Eating/Number of views (1711)/Comments (0)/ Article rating: 5.0

How to drive adoption of new technology

Innovative technologies such as cloud and mobility have the power to transform businesses, but they won’t have any impact if your employees don’t actually use them. This article looks as the best ways to ensure everyone makes the most of your IT investments.
Wednesday, March 05, 2014/Author: Mark Eating/Number of views (1443)/Comments (0)/ Article rating: 5.0

How your organisation can overcome the common Pitfalls in Business Intelligence (BI) Implementation Projects

One of the crucial contributing factors in the overall success or failure of BI platforms achieving their desired objectives is ensuring a successful and well managed implementation. A recent survey by the National Computing Centre showed that nearly a quarter of all BI projects intended to improve management decision making and improve performance are going over estimated budgets and timeframes. Organizations have often been guilty of jumping into traditional BI implementations before fully considering alternative approaches that can be more cost effective and less time consuming.

Tuesday, February 11, 2014/Author: Mark Eating/Number of views (1128)/Comments (0)/ Article rating: 5.0

Microsoft Worldwide Partner Conference Reveals CRM 2013

Microsoft plans to release the next CRM upgrade as early as October.

Tuesday, July 09, 2013/Author: Mark Eating/Number of views (2057)/Comments (0)/ Article rating: 5.0
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